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Call Recording and Analytics

Call recording

Captures customer interactions, and helps analyze the reasons why customers are calling, improve quality management, and ensure regulatory compliance – all with a low total cost of ownership.

Avaya telephone systems are the easiest to use and have the most options when considering a recording system. With Avaya, we can offer your company the widest range of connection and pricing options.

If you only need to record a small number of phones, you can even leverage your current network infrastructure and network devices (like SAN and NAS) to reduce your recording costs even more by utilizing our Avaya recording system. If you need a robust random call recording system that won’t bust your budget, we can provide a system with more features than the big systems, for about 20% of the typical cost. The flexibility of our Avaya systems in the types of configurations, integrations, and pricing packages we offer is unmatched in the industry.

Call Reporting

In any industry, finding call reporting solutions for small and midsize (and growing) businesses can be tough. A common challenge for businesses is the complete visibility and active tracking of employees calls. Have you ever questioned what happens during each call your employees make? It is difficult and time-consuming to track and manage an employee’s actions and pinpoint where they might need help. Historically, for many businesses call tracking has been difficult and not always accurate. Attempting to track employee’s calls can take away valuable time from managers and then only result in frustration. This is where Avaya Call Reporting for Avaya IP Office™ can help.

Why Avaya Call Reporting?

You can’t manage what you can’t measure, and Avaya Call Reporting is a new application for IP Office that lets you track and report on each employee’s progress. It was created with our customers in mind, understanding that they want more detail, gathered in an easier way, all while spending less money. Improving on what’s been historically available within IP Office, Avaya Call Reporting is a call history reporting suite that’s designed to track and help you analyze calls. It provides information about calls from beginning to end, with an easy-to-use interface, making tracking employees easy and cost-effective.

What Makes Avaya Call Reporting Different?

Avaya Call Reporting looks at a call from the base level. Meaning Avaya Call Reporting can give you true reporting from start to finish. With this cradle-to-grave reporting and tracking, you can see all the details of inbound, outbound, and internal calls made within your business. Avaya Call Reporting offers up extensive detail of every call by providing ringing, talking, queue, hold and transfer events for all the play-by-play details from start to finish.

Our customers have been asking for a simple way to run historical reports from their phones systems. Before Avaya Call Reporting, this required a complete contact center solution, which was expensive and complex to install, and only reported on the contact center activity rather than every call. With Avaya Call Reporting, you can purchase only the reporting capabilities you need, install it in minutes, and start using the interface to track your employees and increase your organization’s success.

Make the right move for your business

Transform your voice, data and infrastructure with a better, more professional service provider.

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